Kathmandu — Home Minister Sudan Gurung has begun directly hearing public complaints at the ministry, aiming to bridge the gap between citizens and government services.
The initiative brought people from different parts of the country, including rural areas, to Kathmandu, where they shared their grievances face-to-face with the Home Minister. Many participants highlighted ongoing struggles in accessing justice, saying that ordinary citizens still face barriers due to lack of influence and connections.
During the interaction, several attendees described personal experiences of hardship, pointing to a system where fairness often depends on power rather than law. They urged the government to take stronger action to ensure equal treatment and accountability. The session created a rare opportunity for citizens to directly communicate their concerns at the highest level of the Home Ministry.
Some participants expressed appreciation for the initiative, noting that such direct engagement with top officials has been uncommon. One attendee said they had never before met a Home Minister willing to listen to ordinary people’s problems in person, calling the experience both surprising and encouraging.
Responding to the concerns, Home Minister Gurung said the government takes public grievances seriously and is committed to addressing them through practical measures. He emphasized that state services must reach every citizen and assured that efforts would be made to deliver justice to those facing injustice.
The Home Minister direct complaint hearing is expected to continue in the coming days, with officials indicating that feedback collected from these interactions could help shape future policy decisions and improve public service delivery.
